More information about our system upgrades:
Last December, the City of Hillsboro upgraded its Citywide permitting software to better serve our customers. In addition to modernizing the City’s processes and making it easier for customers to find information and track their projects, this new software, called “Accela Automation,” will also integrate the City’s Planning, Engineering, Code Enforcement, Water and Building Departments into one streamlined system. This means better coordination and faster service for our customers, along with offering more transparent data and allowing for more efficient use of City resources. The City of Hillsboro has worked hard to ensure that the transition to Automation is as seamless as possible, but we ask for your patience and understanding as we adjust and implement our new system.
If you have any questions, please don’t hesitate to call us at 503-681-6144, email at firstname.lastname@example.org
Update Regarding Online Inspection Scheduling:
Through the process of updating our permitting system, our online inspection scheduling system required updgrades and changes as well. However, this system continues to cause problems for our customers that does not meet our standard for providing excellent and efficient customer service.
We want you to know that we are aware of these issues and are working with both internal staff and our vendor to identify the best solutions. We apologize for the inconvenience to our customers and ask for your continued patience with this process. We will post updates here so that you will know as we get these problems resolved.
If you experience issues, we would be happy to schedule your inspections through other means. You can schedule inspections by faxing the request to 503-681-6469, emailing the request to email@example.com or calling the request in to 503-681-6244.
Civic Center, 4th Floor
150 E Main Street
Hillsboro, Oregon 97123