When your items arrive, you will be notified by an email or phone call from an HPL staff member.
Once you’ve been notified your hold is ready to pick up, you will need to make an appointment by following a provided link in your email notification or calling us.
Appointments are currently available Monday through Saturday from 2 pm to 6 pm.
You must pick up your materials at the library they are shipped to, either Brookwood or Shute Park.
Due to COVID-19 precautions, you may experience shipping delays with holds.
Information to prepare for your visit
When you arrive to pick up your holds, please note the Library buildings will not be accessible.
You will see a table at our entrance where you can safely interact with staff and pick up your holds.
We will be practicing physical distancing and all staff you interact with will be wearing PPE (Personal Protective Equipment). We would appreciate you wearing a mask when picking up items. Learn more about our City's safety recommendations.
There will be directional signage on the ground guiding you to maintain safe distancing.
Please send just one family member or representative to pick up your holds when possible.
To cancel any current holds please contact us.
Our book drops are open for 24/7 returns. However, you are welcome to keep your library materials for now and know that you are helping us by “babysitting our books.” This allows us to manage the amount of materials we anticipate receiving.
All materials will be quarantined for 72 hours before being checked in and removed from your account. The quarantine period is based on recommendations from Washington County's Public Health Division and the Centers for Disease Control and Prevention (CDC).
To help our patrons, no late fees will be charged through September 30.