Utility Billing is a work group within the Finance Department and is responsible for the billing and maintenance of customer accounts.
Utility bills may include charges for:
The City of Hillsboro Utility Billing customer service personnel are committed and proud to provide the community the highest quality customer service possible.
The Water, Sanitary Sewer, Surface Water Management, and Transportation Utility fee service boundaries do not follow the City's boundaries. Therefore, some customers may have a different water provider and will only receive a bill from the City of Hillsboro for Sanitary Sewer, SWM and TUF charges.
Residential customers are billed monthly.
Aerial Picture of the J.W. Barney Reservoir and E.S. Mills Dam southwest of Hillsboro, nestled high in the coast range, the J.W. Barney Reservoir stores a maximum of 20,000 acre feet or 6,517,020,000 gallons, of raw water that makes its way into the City's water system via the upper Tualatin River.
Flex Connects Utility Assistance
Having trouble paying your utility bill? Visit our Flex Connects webpage to see if you qualify for the City’s flexible payment plan or bill forgiveness options for Hillsboro residents facing financial hardship.