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We're Moving to Monthly Utility Bills!

Starting in October 2017, the City of Hillsboro Utility Billing will begin switching customers who have been traditionally billed on a bi-monthly basis to monthly billing. This process will be implemented over the course of approximately 18 months, with a goal of having all customers transitioned to monthly billing before 2020.

Monthly billing will allow customers the opportunity to improve budget planning, manage water consumption on a monthly rather than bi-monthly basis, and be alerted to possible leaks in a timely manner. Customers will receive a letter of notification prior to their transition to monthly billing.

Pay Online:

Please visit the City of Hillsboro Utility Billing website.

Pay by Phone:

You can pay your bill 24/7 with our convenient automated phone payment system.
Simply call 503-681-6163 and have your account and customer number ready.

Pay In Person at the Hillsboro Civic Center:Hillsboro Civic Center

Hillsboro Civic Center
1st Floor - Room C135

City of Hillsboro
150 E. Main St.
Hillsboro OR 97123

Pay By Mail:

If you DO NOT have your payment stub:
City of Hillsboro Utility Billing
150 E. Main St.
Hillsboro OR 97123

If you HAVE your payment stub:
City of Hillsboro Utility Billing
PO Box 3838
Portland OR 97208-3838

Direct Withdrawal:

Electronic Funds Transfer (EFT) will automatically deduct funds from your checking or savings account on a regular basis and shall remain in effect until you cancel.

Use our online forms to start, cancel, or change your Electronic Funds Transfer. You can also fill out our printable EFT Request Form to mail-in or deliver in-person.

If you have any questions, please email our utility billing team or call 503-681-6163.

Once setup for EFT payments, you will continue to receive a utility bill in the same billing cycle as you currently do, allowing you time to review the charges and notify the Utility Department of any discrepancies.

After you sign up for EFT, continue to pay your utility bill as you normally have until you receive a utility bill that states, "Electronic Funds Transfer – DO NOT PAY". There may be a delay of 1 billing periods before EFT payment is activated, as your bank account information you provide to us must be verified before we can initiate automatic deduction.  

 

Effective September 1, 2018, EFT payments will automatically be deducted from your bank account on the due date shown on your utility bill.

If you wish to cancel or change EFT, please notify the City of Hillsboro Utility Billing Department in writing at least one week before the due date of your utility bill.


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