This webpage will be updated as more information is available.
Eviction Protection for Residents and Businesses
The Hillsboro City Council approved new protections for residential and commercial renters impacted by the COVID-19 pandemic during a special meeting on Wednesday, March 25.
On March 25, 2020 the Hillsboro City Council voted unanimously to approve a temporary moratorium order that prevents residential and commercial tenants from being evicted because of nonpayment of rent, late charges, utility charges, or any other service charges or fees due to wage loss or loss of business income resulting from the COVID-19 pandemic.
The eviction protections will continue throughout the City of Hillsboro’s emergency declaration, which was extended to remain in place through June 17, 2020.
The moratorium also prevents the charge or collection of late fees for rent payments that are delayed due to COVID-19 income loss.
Renters are still required to pay any rent money owed, but renters will not be evicted if they are unable to pay rent for reasons related to COVID-19 and renters would have additional time to pay. Evictions can still take place for reasons unrelated to COVID-19.
How to Qualify for Eviction Protection
Affected tenants must:
1. Demonstrate substantial loss of income.
2. Notify their landlords on or before the day that rent is due that they are unable to pay rent, fees or charges due to substantial wage loss or loss of business income as a result of the COVID-19 pandemic.
Acceptable documentation to demonstrate substantial loss of income includes, but is not limited to, proof of:
- Loss of employment
- Reduction of wages
- The need for care of family members, including children who have been kept out of school
- Lower gross receipts or closures due to government imposed restrictions
What is an eviction moratorium?
This temporary moratorium order prevents residential and commercial tenants from being evicted because of nonpayment of rent, late charges, utility charges, or any other service charges or fees due to wage loss or loss of business income resulting from the COVID-19 pandemic. This moratorium also prevents the charge or collection of late fees for rent payments that are delayed due to COVID-19 income loss.
Why did the City issue a temporary eviction moratorium?
Through no fault of their own, many City residents have lost their jobs or seen a decrease in their income due to the necessary and important actions that have been imposed to slow the spread of COVID-19 and protect health and lives. The economic impacts of these actions make it extremely difficult or impossible to make residential rent payments. In order for residents to comply with the Governor’s statewide Stay Home, Save Lives order and prevent further spread of COVID-19, the ability to maintain housing during this pandemic is a public health imperative.
Local businesses have also suffered a severe decline in business, which has brought staff layoffs, cancellations, closures, and the inability to make commercial lease payments. The overall impact on the City’s economic health, as well as the increased burden on the City’s ability to provide public services during this state of emergency due to vacant commercial properties creates a significant danger to both life and property in the City.
Is this different than the eviction moratorium issued by the State of Oregon?
The State of Oregon’s temporary eviction moratorium is specific to residential tenants and focuses on prohibiting law enforcement from serving, delivering, or acting on evictions due to nonpayment.
How long is the City’s eviction moratorium in place?
This temporary measure will remain in place for the duration of the City of Hillsboro’s declaration of emergency, which will remain in place until June 17, 2020.
When do tenants need to pay past due rent or other charges that are delayed due to COVID-19?
Tenants have six months after the expiration of the emergency declaration to pay the landlord unpaid rents that qualified to be deferred under this moratorium. Tenants may be evicted for deferred rents, charges and fees that remain unpaid after this six month period has elapsed.
Is rent forgiven during this time?
No. Nothing in this moratorium relieves residential or commercial tenants of liability for unpaid rent, charges or fees, which landlords may seek to collect once the moratorium is no longer in effect, provided that tenants will have six months from that date to pay the unpaid rent, charges or fees without penalty.
Are utility charges included in this deferral?
Utility charges or any other fees or service charges that are paid directly to the landlord (not directly to a third-party provider) qualify for deferral under this moratorium. The process for deferral and timelines for payment are the same for rent.
Can late fees be charged on the past due rent?
No. No late fees may be charged or collected for rent that is deferred for the reasons stated in the moratorium.
What about evictions for causes other than non-payment of rent?
This moratorium applies only to tenants who are affected by COVID-19 and cannot pay rent, fees, services, or utilities normally paid to their landlord because of their substantial loss of income during this emergency. This moratorium does not apply to evictions for any other lawful purpose.
What if a landlord doesn’t comply?
If a landlord fails to comply with this moratorium, the tenant has an affirmative defense in an eviction proceeding.
Any landlord that fails to comply with this moratorium also commits a civil infraction and may be subject to a fine of $500 for each day that a tenant is unable to access their residential or commercial unit due to an eviction taken in violation of this order.
Tenants may also seek protection from the courts by seeking an injunction to stop an eviction prohibited by the moratorium.
Emergency Rent Assistance
In order to help community members who may face eviction as a result of the COVID-19 public health and economic crisis, the City has provided emergency rent assistance funds to our trusted partner, Community Action.
Thanks to the City's donation of $100,000, Community Action has served 55 households facing eviction with emergency rent assistance in March and April as of April 24.
Community Action provides a range of support for renters from emergency payments to longer term assistance depending on funding availability and eligibility requirements.
Contact Community Action
Requests for emergency rent assistance can be made by calling Community Action at 503-615-0770 each business day starting at 9 am.
To be eligible, tenants must:
- Be past due on the current month's rent or have received a 72 hour eviction notice for the current month, and
- Have a lease or rental agreement in their name.
- Funds are limited and are distributed on a first come, first served basis until they are depleted for the month.
- Typically, emergency rent assistance can only be accessed once per year. Due to the COVID-19 crisis, Community Action has temporarily removed this restriction. Tenants who have already received emergency rent assistance this year are eligible to access this support again.
Other Rent Assistance Resources
Do tenants need to have documentation to show that their income has been impacted by COVID-19?
No, there is no required documentation to show that the need for emergency rent assistance is due directly to the COVID-19 pandemic.
How is a rent assistance payment made?
Emergency rent assistance is paid directly to the landlord.
Can rent assistance be used to pay past due utilities and late fees?
No, this emergency rent assistance is used for rent only. Community Action does have a separate energy assistance program. Visit Community Action's Energy Assistance webpage for more information on that program.
How long is this rent assistance program offered?
Rent assistance is one of Community Action’s ongoing programs to support housing stability. The money donated by the City of Hillsboro to support renters impacted by the COVID-19 pandemic will be used on a first come, first served basis.
Who is Community Action?
Community Action is a trusted community partner whose mission is to lead the way to eliminate conditions of poverty and create opportunities for people and communities to thrive. They serve the community with programs for energy assistance, early childhood development, family development, and housing stability. For more information, visit Community Action’s Coronavirus Frequently Asked Questions webpage.
Food 2 You
During the COVID-19 pandemic, Food 2 You will deliver essential food to Hillsboro community members who are medically fragile or elderly when getting to a food pantry may be difficult or dangerous to their health.
- Recipients must live in Hillsboro.
- You will not need to provide any information other than your name, address, and phone number.
- This program is intended to serve medically fragile or older individuals who are not able to leave their homes.
Request a Food Delivery
To request a food delivery, call 503-681-5090 on Tuesdays and Wednesdays, between noon to 4 pm.
- Requests are only accepted during these time periods.
- Phones will close once order limits for that day have been met.
- Due to high demand, special dietary needs cannot be accommodated.
Receiving a Delivery
- Food orders are filled and delivered on the following day (Wednesdays and Thursdays)
- Food will be left at your door in order to maintain social distancing.
- If you are receiving perishable items, you must be home to receive the delivery.
Based on what’s available at the time of the request, food deliveries may be enough to feed a small family for several days.
Access to Health Care
Oregon Health Authority recommends that people with mild COVID-19 symptoms call their healthcare provider to discuss their symptoms and whether they need to be evaluated. People without symptoms who have had an exposure to a person with COVID-19 are encouraged to discuss their risk with their healthcare provider.
On May 1, 2020 the Oregon Health Authority updated testing guidelines to further expand testing options, continue to prioritize underserved populations and frontline workers, and allow testing for people without symptoms.
Testing Sites in Washington County
There are several testing sites now open to the public in Washington County. Visit the Washington County Public Health website for a complete list of testing sites as well as cost and eligibility information.
Most health insurers in Oregon have agreed to waive co-pays, co-insurance and deductibles for:
- COVID-19 testing
- An in-network provider office visit or a visit to an in-network urgent care center to be tested for COVID-19
- An emergency room visit to be tested for COVID-19
- Immunization for COVID-19, should it become available
Regular terms of insurance such as co-payments, co-insurance and deductibles will still apply for other parts of a visit to a healthcare provider. For more information, contact your health insurer and visit the Department of Consumer and Business Services website.
Oregon Health Plan
Those who are uninsured should apply for Oregon Health Plan coverage, which fully covers the cost of getting tested for COVID-19 if they need it. If you have had a change in your employment, you may qualify for health coverage through Oregon Health Plan even if you have been denied in the past.
Federally Qualified Health Clinics
If you need coronavirus testing and do not qualify for Oregon Health Plan, you may be able to see a clinician through a Federally Qualified Health Clinic.
Healthcare Marketplace Special Enrollment Period
- Visit HealthCare.gov to see if you qualify for a Special Enrollment Period, Medicaid, or CHIP.
Drive-Through Testing at Walgreens in Hillsboro
Patients who have completed an online health assessment and meet additional federal and state eligibility standards may qualify for rapid COVID-19 testing at Walgreens in Hillsboro, which can provide results within 24 hours.
- Walgreens drive through-testing is available by appointment only.
- To make an appointment for testing, individuals must complete an online health assessment on the Walgreens website.
- The testing will be available at no cost to eligible individuals.
Emergency-Only Coverage for Undocumented Residents*
According to the Oregon Health Authority, undocumented residents can be tested for COVID-19 or seek medical treatment for COVID-19 and get coverage through the emergency-only coverage benefit, officially known as Citizen/Alien Waived Emergency Medical (CAWEM). This coverage includes facility and professional services in emergency rooms and subsequent hospitalizations when deemed appropriate and necessary.
Public Charge Rule*
On March 13, 2020, the U.S. Citizen and Immigration Services announced it will not consider testing, treatment, or preventative care (including vaccines, if a vaccine becomes available) related to COVID-19 as part of a public charge determination. This includes if your care is paid for by Medicaid, also known as the Oregon Health Plan.
*Disclaimer: This is not legal advice. Individuals who are concerned about whether and how receipt of public benefits might affect their immigration status should ask for help from an immigration attorney.
Washington County's Equity Response
The City of Hillsboro and Washington County recognize that not all residents are experiencing the COVID-19 pandemic in the same way. The evidence is growing that communities of color have been disproportionately impacted by COVID-19. There are factors at play for who gets tested, who gets treatment, and who is able to practice physical distancing.
Visit Washington County Public Health's Equity and Inclusion webpage for information on how the county is working to address these disparities.
If you think someone is being hurt or is in danger, call 911.
Fear and anxiety about the COVID-19 outbreak can cause strong emotions in adults and children. It is essential to prepare and take care, not panic. Help is available through the resources below.
- Substance Abuse and Mental Health Services Administration
- Call 1-800-985-5990
- Text TalkWithUs to 66746
Reporting Crimes or Safety Concerns
Call 911 If you think someone is being hurt or is in immediate danger or call non-emergency dispatch at 503-629-0111 for immediate assistance.
The City of Hillsboro has a pivotal role in creating a sense of belonging for all people. Visit our Diversity, Equity, and Inclusion webpage for more information
Health officials confirm there is no link between COVID-19 and a person’s race or national origin, yet discrimination and harassment against Asian and Pacific Islanders in Oregon is on the rise. This is unacceptable.
We are committed to supporting Hillsboro’s Asian and Pacific Islander community during this crisis and encourage all residents and staff to stand firm against hate and bigotry by following the Oregon Health Authority’s guidance to Spread Facts, Not Fear about COVID-19.
Report a Hate Crime or Discrimination
- Report a hate crime to the Hillsboro Police Department via 911 or through non-emergency dispatch at 503-629-0111.
- Visit the Portland United Against Hate website to access culturally-specific resources, counseling, and hate crime information or email email@example.com.
Bystanders to racist attacks can sometimes feel afraid or unsure of how to intervene, but inaction can leave everyone powerless. You can make a difference by learning the Five Ds of Bystander Intervention.
The Five Ds of Bystander Intervention
- Direct. Directly address the incident.
- Distract. Use distraction to stop the incident.
- Delegate. Ask for help from a third party.
- Delay. Take action after the fact.
- Document. Create a record of the incident.
Practice Scenario: You are waiting in line to check out at the grocery store and witness the cashier make racist comments and refuse service to an Asian family in line ahead of you.
Which bystander intervention strategies would you use?
Visit the Southern Poverty Law Center website for more information on Bystander Intervention.
During the COVID-19 pandemic, bystander intervention strategies should follow physical distancing guidelines. As with any hate incident, assess the scene and your ability to safely respond. Verbal intervention can be highly effective.
Domestic Violence Support
Speak to a Domestic Violence Advocate
Request to speak with a Domestic Violence Advocate by phone at 503-681-6175 for resources, criminal justice process information, referrals, and emergency services.
Hillsboro Police Department Domestic Violence Advocates are responding to domestic violence survivors in the City of Hillsboro 24/7.
- Washington County Crisis Line
- 24/7 Crisis Intervention
- Call 503-291-9111
- Washington County District Attorney’s Office
- Assistance with filing protective orders
- Call 503-846-8671
- Monday through Friday, 8 am to 5 pm
- Family Justice Center
- Call 503-430-8300
- Domestic Violence Resource Center (DVRC)
- Call 503-469-8620 or 888-654-2288
- Safety Crisis Hotline
- Call 503-253-5333 or 888-235-5333
- Center for Hope and Safety
- Call 503-399-7722
- Sexual Assault Resource Center
- 24/7 Crisis Hotline
- Call 503-640-531
- Oregon Law Center
- Call 503-640-4115
- Immigrant and Refugee Community Organization (IRCO)
- Call 503-234-1541
- Native American Youth and Family Center (NAYA)
- Call 503-288-8177 to schedule a phone appointment
- Project UNICA
- Latinx domestic violence phone line
- Call 503-232-4448
- Russian Oregon Social Services:
- Call 503-777-3437
- National Domestic Violence Hotline
- Call 1-800-799-7233
- National Sexual Abuse Hotline
- Call 1-800-656-4673
- Report crimes to the Hillsboro Police Department
- Call 911 if you think someone is in immediate danger
- Non-emergency dispatch: 503-629-0111.
- Oregon Child Abuse Hotline
- Report child abuse
- Call 1-855-503-SAFE (7233)
Work and Unemployment
- Visit the State of Oregon Employment Department Website for COVID-19 information for workers and employers or to file an unemployment claim.
- For questions about workplace health and safety, or to report health and safety concerns, please visit the Occupational Safety and Health Administration (OSHA) website or call 1-800-321-6742.
Internet and Phone Bill Assistance
Low-income households may qualify for Oregon Lifeline, a federal and state government program that reduces the monthly cost of phone or broadband service.
- Visit the Oregon Public Utility Commission website to determine if you qualify.
An emergency shelter provided a safe place to sleep and a daily meal for up to 35 people experiencing homelessness from Friday, April 17 through Sunday, May 31.
The emergency shelter was located in The Salvation Army building at 1440 SE 21st Avenue. It was staffed 24 hours a day, seven days a week and operated by Project Homeless Connect in partnership with the City of Hillsboro, Community Action, and the Salvation Army of Hillsboro.