Innovation is one of the City of Hillsboro’s core values.
The City embraces innovation because developing creative and practical solutions allows us to provide world class services for our community.
The Office of Innovation helps improve the way we deliver services and provides new and effective solutions for tough problems our community faces.Our innovation efforts focus on policy analysis and program enhancements to tackle persistent issues.
The Office of Innovation also oversees the City’s process improvement program, Eureka!, which helps employees make incremental improvements to individual processes and services. Click below to learn more about the work the Office of Innovation is doing.
Employees brainstorm innovative solutions in the Office of Innovation.
When we start a project we’re typically given a broad issue to focus on, and our role is to better understand and frame it and then provide possible solutions. Our process incorporates human-centered design, and we’ve developed our own specific innovation model to describe the steps we take. We use the acronym EDGE to describe our model.
- Explore: Dive deep, question assumptions, don’t jump to solutions. We engage community members and stakeholders using a Human-Centered Design approach so that we can better understand the issues from their perspective. Building on what we’ve learned from, we expand our research to include similar issues in other communities, experts in the field we are exploring, or even other industries to learn more.
- Define: Once we’ve gathered information on the issues, we reframe the problem so that we can understand and define the issues from all perspectives.
- Generate: In this phase we begin synthesizing all we’ve learned into ideas that might work for the City of Hillsboro. We look for ways to test those ideas at a small scale before making policy or program recommendations to City leaders.
- Embed: Work with City departments to bring the solution to life through policy changes, program enhancements, and resource allocation.
There are two full-time staff dedicated to the Office of Innovation and and many other team members and departments who generously share their time and expertise to help our organization be successful.
Kelsey Parker – Innovation Analyst
Kelsey started with the City in July 2018. She has a background in academic research, program management, and program evaluation with an emphasis in worker health, well-being, and safety. Kelsey uses her research and data analysis skills to better understand issues facing the Hillsboro community and find evidence-based solutions. Kelsey is kind of obsessed with octopuses; ask her to share one of the many fun facts she knows about them.
Eureka! Leadership Team
Tonya Bilderbeck - Admin Support Supervisor, Hillsboro Water Department
Tonya has worked for the Water Department for 15 years. She has a passion for water conservation, public education, cross connection, and water quality. As a key influencer in the Eureka! program since 2014, Tonya has led projects, rapid improvement events, and served on the 2017 Eureka! Challenge short-term innovation team. Tonya’s ability to connect with people and guide them through complex problems to identify root causes and inspire solutions makes her a great innovation facilitator.
Amber Ames - City Recorder, City Manager's Office
Amber started at the City in October of 1999 in the City Manager’s Office where she still works today as the City Recorder. Her primary responsibilities include City Council support, Elections, Records Management and management of the Pioneer Cemetery. She loves a good, complex problem to solve and is passionate about coordinating and working with teams with her peers across the City. In her free time, she is spending time with family or being one with nature.