The Office of Innovation

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Innovation is one of the City of Hillsboro’s core values. The City embraces innovation because developing creative and practical solutions allows us to provide world class services for our community. The Office of Innovation helps improve the way we deliver services and provides new and effective solutions for tough problems our community faces. Our innovation efforts focus on policy analysis and program enhancements to tackle persistent issues. The Office of Innovation also oversees the City’s process improvement program, Eureka!, which helps employees make incremental improvements to individual processes and services. Click below to learn more about the work the Office of Innovation is doing.

Our Methods

When we start a project we’re typically given a broad issue to focus on, and our role is to better understand and frame it and then provide possible solutions. Our process incorporates human-centered design, and we’ve developed our own specific innovation model to describe the steps we take. We use the acronym EDGE to describe our model.

  • Explore:  Dive deep, question assumptions, don’t jump to solutions. We engage community members and stakeholders so that we can understand the issues from all perspectives. Building on what we’ve learned from, we expand our research to include similar issues in other communities, experts in the field we are exploring, or even other industries to learn more.
  • Define:  Once we’ve gathered information on the issues, we reframe the problem so that we can understand and define the issues from all perspectives. 
  • Generate:  In this phase we begin synthesizing all we’ve learned into ideas that might work for the City of Hillsboro. We look for ways to test those ideas at a small scale before making policy or program recommendations to City leaders.
  • Embed: Work with City departments to bring the solution to life through policy changes, program enhancements, and resource allocation.


Our Team

Our Team

There are two full-time staff dedicated to the Office of Innovation and many other team members who generously share their time and expertise to help our programs succeed. Michael Brown (former city manager), Greg Mont (information services director) and Robby Hammond (interim city manager), have all played critical roles in supporting and inspiring the Office of Innovation.

Innovation Team Lead Steve
Steve Pleasant – Innovation Team Lead
Steve came to the City in 2013. He developed the Eureka! and Eureka! Challenge programs and continues to lead continuous improvement trainings and facilitate Eureka! Challenge teams. Steve has over 35 years of experience in workflow management, project management, and managing cross-functional teams in the manufacturing sector. Motorcycling is one of Steve’s hobbies, with Oregon offering many opportunities for scenic rides.





Innovation Analyst KelseyKelsey Parker – Innovation Analyst

Kelsey started with the City in July 2018. She has a background in academic research, program management, and program evaluation with an emphasis in worker health, well-being, and safety. Kelsey uses her research and data analysis skills to better understand issues facing the Hillsboro community and find evidence-based solutions. Kelsey is kind of obsessed with octopuses; ask her to share one of the many fun facts she knows about them.




Innovation Interns

Web-amanda-headshotAmanda Rapinchuk

(December 2018 – March 2019)







Oliver-headshotOliver Richter

(December 2018 - March 2019)






Eureka! Leadership Team 

Tonya-headshotTonya Bilderbeck








Amber-headshotAmber Ames







Eureka Challenge Team Members

2017: Tonya Bilderbeck, Bryan Molitor, Hillary Ostlund, Jessica Stark, Enrique Vega, & Amber Victoor
2018: Amber Ames, Edma Castillo, Layne LeBleu, Soo Jin McVay, Sam Ramirez, & Paula Rose

  • In the fall of 2018, the Office of Innovation developed Data Privacy Principles and designed a data privacy program to guide the collection, storage, and use of community members’ personal information.

    Learn More
  • In keeping with Hillsboro’s tradition of forward-planning, we are developing recommendations for managing our fuel during an emergency event that limits the fuel supply we depend on to deliver critical services to our community.

    Learn More
  • In the Eureka! Process improvement program, employees are empowered to work together to find improved ways to do their jobs and enhance methods to deliver services.

    Learn More
  • Eureka! Challenge

    The Eureka! Challenge consists of a 30-day project in which a small team of employees is selected to dedicate 100% of their time to working together to come up with solutions to a pre-identified key challenge or opportunity the City faces.

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