Risk Management

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Creating Proactive Solutions to Empower and Protect

Risk Management manages and administers the City's insurance, safety, and loss control programs. By knowing and keeping in touch with the business of the City, Risk is able to develop comprehensive programs that meet the specific and unique needs of the organization, and contribute to our responsible use of public funds. Working in partnership with City departments provides Risk an opportunity to understand the details, allowing for valuable and relevant program development. 

Contact Us

150 E Main Street
Hillsboro, Oregon 97123
Civic Center, 2nd Floor (Google map to the Civic Center)

Phone: 503-681-6455 
Fax: 503-681-5215

Send an email to Risk Management staff.


Our Services

Services provided to the organization:

  • General Liability, Property, and Workers Compensation Claims Management
  • Tenant User Liability Insurance Program (TULIP)
  • Third party recovery for claims paid out of self insurance
  • Risk Management Manual with Safety and Loss Control Programs
  • Program development and implementation
  • Annual facility compliance audits
  • Loss data analysis
  • Contract review (insurance requirements)
  • Risk and safety training
  • Internal consulting services on risk related issues
  • ADA Accessibility recommendations and solutions
Risk Management Manual & Report

Image of the Risk Manual CoverManuals:

Risk Management Manual

  • Winner of the 2009 National PRIMA Achievement Award
  • Winner of the 2009 CROET Safety Professional Worksite Award
  • Winner of the 2014 National PRIMA Achievement Award
  • Winner of the 2015 Oregon Governor’s Occupational Safety and Health Employer Safety Award



Image of the Risk Report CoverReports:

Risk Management Report




Americans With Disabilities Act

Notice Under The Americans With Disabilities Act:

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990, the City does not discriminate against qualified individuals with disabilities on the basis of disability in the City’s services, programs, or activities.


The City does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the Americans with Disabilities Act (ADA)

Effective Communication:

The City will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modification to Policies and Procedures:

The City will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all City programs, services, and activities.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a City program, service, or activity, should contact the office coordinating the program, service, or activity, or contact SueLing Gandee, the City’s ADA Coordinator at 503-681-6108 or TTY 503-681-6284.

The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden .

Complaints that a City program, services, or activity is not accessible to persons with disabilities should be directed to SueLing Gandee, Risk Manager and ADA Coordinator at 503-681-6108 or TTY 503-681-6284 or email at sueling.gandee@hillsboro-oregon.gov.

The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids to services or reasonable modifications of policy.

Contact Information:

City of Hillsboro
Attn: ADA Coordinator
150 E Main St. Second Floor
Hillsboro, OR 97123

 Phone: 503-681-6108
 TTY: 503-681-6284
 FAX: 503-681-6232 

This notice is required by Title II of the Americans with Disabilities Act of 1990

Filing A Claim

Risk Management provides claim processing services to the general public. Individuals seeking to file a liability claim against the City of Hillsboro should do so in writing. The information should address the following details with any pictures or other documentation which would make the claim information more complete.

  • Who was involved?
  • What happened?
  • When did this occur?
  • Where did this occur?
  • Nature of the claim.

All claim notices should be sent to:

City of Hillsboro
Risk Management
150 E Main Street
Hillsboro, OR 97123