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Get the latest coronavirus updates on our COVID-19 webpage. Para actualizaciones en español, visite nuestra página de Noticias.
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Emergency Information

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What if a Water Pipe Breaks in My Home?

Shut off the Water!

If a water pipe breaks in your home, do you know where your shut-off valve is located? Find it so you are prepared to turn the water off in a hurry during an emergency. Water damage can happen very quickly and time is of the essence if a pipe breaks.

Look for your shut-off valve in the following places:

  • In the garage, near the water heater or laundry hookup
  • In the crawl space or basement, where the waterline enters the home
  • Outside near the foundation, often protected by a concrete ring or clay pipe

Can’t find your Shut-off Valve?  

If you can’t find your waterline shut-off valve, you should have one installed.

If you need to shut your water off at the meter, please call:

  • During Business Hours: 503-615-6700
  • After Business Hours: 503-615-6775
Please do not tamper with the meter yourself unless you are willing to assume liability for damages.

Types of Shut-Off Valves:

Shut-off valves come in a variety of shapes, sizes and colors. Here are some examples as a guideline, but there are plenty more possibilities out there.

 water shutoff 1 water shutoff 2   water shutoff 3
 water shutoff 4  water shutoff 4b  Image of a water shutoff backflow valve


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