Outdoor Leak Information

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Expand/Contract Questions and Answers

  • My meter box has water in it so there might be a leak. If there is a leak, who is responsible for fixing it?

  • Can HWD fix a leak on the customer's side of the meter?

  • At what point does the waterline become the customer's responsibility?

  • The meter says there is a leak. How do you know if it's on my side of the meter?

  • My meter says I have a leak. Can you help me find it?

  • HWD installed a piece of copper on the backside of the meter. What is that for?

  • Who do I contact to shut off water to install/modify our plumbing?

  • How do I get a waterline from the water meter to my house located