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Frequently Asked Questions

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Answers to Frequently Asked Questions about the City of Hillsboro Programs and Services

 Choose a department or topic from the drop down, and click on any question for the answer. If you don't find what you're looking for here, please contact us!

 

  • Municipal Code

    • How do I look up City laws?

    • How do I report a violation of the Municipal Code?

    • What is the curfew law in the City of Hillsboro?

  • About Us

    • How do I commend an officer or report concerns regarding officer conduct?

    • Where is the Hillsboro Police Department located?

  • Animal Regulations

    • Can I keep bees on my property?

    • Can I keep chickens (poultry) on my property?

    • Can I keep livestock on my property?

    • Do I need a building permit for my animal enclosure?

    • Do I need a City Animal Permit for my dogs, cats or rabbits?

    • How do you define poultry?

    • I’m annexing into the City, do I need to get a City Animal Permit?

    • I’m moving, do I need to get a new City Animal Permit?

    • What if my property doesn’t qualify for poultry, bees or miniature livestock?

    • Where can I get a City Animal Permit form? How much does it cost?

    • Who reviews my City Animal Permit?

    • Why did the rules about poultry and livestock in the City change?

  • City Code & Ordinances

    • What is a resolution?

    • What is an order?

    • What is an ordinance?

    • What is the Charter?

  • City Government & Services

    • I want to attend a City Council meeting. What kind of information do I need to know?

    • Can I speak at a City Council meeting?

    • How do I apply to serve on a City commission, board or committee?

    • How do I contact a City Councilor?

    • How do I contact the Mayor of Hillsboro?

    • How do I file for the position of Mayor or City Councilor?

    • How do I find my legislative representative at the state and national levels?

    • How do I register to vote?

    • How do I review agendas and materials to be considered at the next City Council meeting?

    • How will this help preserve net neutrality?

    • Who is the City Attorney?

    • Why is the government competing with private companies?

  • Civic Center

    • How do I apply to hold an event in the Civic Center Plaza?

  • Community Services/Resources

    • How do I find out if someone is in jail?

    • I am interested in doing a ride-along with the Hillsboro Police Department - is this possible?

    • I need to get my fingerprints taken. Will the police department do this?

  • Disaster Preparedness and Response

    • How would the Hillsboro Building Department respond after a major earthquake?

    • How would the Hillsboro Fire Department get water if the water supply is damaged?

    • How would the Hillsboro Fire Department respond after a major earthquake?

    • How would the Hillsboro Police Department respond after a major earthquake?

    • How would the Hillsboro Public Works Department respond after a major earthquake?

    • How would the Hillsboro Water Department respond after a major earthquake?

    • Is my house, apartment building or business built to withstand an earthquake? What about schools, hospitals or senior care facilities?

    • What actions might the City of Hillsboro take in a disaster situation?

    • What can I do to make my house more earthquake safe?

    • What could happen to our water system as a result of a disaster like a major earthquake?

    • What emergency supplies should I store and how much will I need?

    • What is the Hillsboro Building Department doing to prepare for a possible major earthquake?

    • What is the Hillsboro Water Department doing to prepare for a possible major earthquake?

    • Will our roadways be functional after an earthquake?

    • Will sanitary sewers be affected by an earthquake?

  • Dog Park

    • What do I do if an owner is not controlling an aggressive dog?

    • Where does the park’s name come from?

    • Who operates Hondo Dog Park?

    • Why are the grass areas closed during the winter and rainy time periods?

    • Why isn’t there a dog drinking water fountain in the winter area?

    • Why isn’t there a specific small dog area for the winter?

    • Why shouldn’t we leave toys or water bowls to share with other dogs?

    • Will the grass areas ever be open during winter?

  • Earthquake Preparation

    • Does it require a building permit to do a seismic retrofit?

    • How would the Hillsboro Building Department respond after a major earthquake?

    • Is my house, apartment building or business built to withstand an earthquake? What about schools, hospitals or senior care facilities?

    • What can I do to make my house more earthquake safe?

    • What is the Hillsboro Building Department doing to prepare for a possible major earthquake?

    • Who can do the work to make my house or building more earthquake safe?

  • Emergency Management

    • How can I get involved?

    • How can my volunteer group get involved?

    • What emergency supplies should I store and how much will I need?

    • What is emergency management?

  • General

    • Do I have to have a license to do work on my own home?

    • Do I have to have my plans drawn by a Professional Designer, Architect or Engineer?

    • Do I need a permit for my project?

    • Does Hillsboro Fire & Rescue transport people to the hospital?

    • How do I get an inspection?

    • How do I get information on youth fire prevention education and intervention?

    • How much does a permit cost?

    • How much does Hillsboro Fire & Rescue charge if they come to an emergency?

    • If I am having my project done by a licensed contractor, should I rely on my contractor to get the permits?

    • If I remodel my house, do I have to bring the entire home up to the codes in effect today?

    • If I take out a permit to remodel a home built ten years ago, do I build to the code in effect when the home was originally built?

    • In what order do I request inspections?

    • Is my property in Hillsboro City limits?

    • What are the City of Hillsboro noise hours?

    • What are the current codes adopted by the City of Hillsboro?

    • What can I build without a permit?

    • What if I made an alteration to my home without realizing I needed a permit and want to correct the situation - will I be subject to a fine? Do I have to tear the whole project down and start over?

    • What number do I call if my neighbor is burning leaves and the smoke is bothering me?

    • When do I need a mechanical permit?

    • When do I need a permit for building a deck?

    • When do I need a plumbing permit?

    • When do I need an electrical permit?

    • Where can I file building violation grievances?

    • Where can I file contractor grievances?

    • Where do I submit fire alarm or fire sprinkler plans for review?

    • Why do I need inspections? Do I have to pay for these inspections?

    • Why do so many fire vehicles and firefighters respond to simple incidents?

    • Why does Hillsboro Fire & Rescue come to medical emergencies if they do not transport patients?

    • Why should I use a licensed contractor?

    • Will a fire inspector come out and look at my woodstove?

  • Hillsboro Solar Advantage

    • Solar Works in Oregon!

    • What if my roof is shaded or I don’t have much roof space?

    • Who do I contact if I have questions about the Hillsboro Solar Advantage Program?

  • Jackson Bottom

    • Are there any dangerous or poisonous animals that I should be aware of?

    • Are there Bald Eagles at Jackson Bottom?

    • Are there other hazards I should worry about?

    • Can I bring in an animal specimen (or a recently deceased animal) to add to your collection?

    • Can I bring my dog? Can I ride my bike?

    • Can I collect animals or plants, such as for a school project?

    • Can I get to Jackson Bottom on TriMet or by bike?

    • Did you kill the animals in your specimen collection?

    • How long has Jackson Bottom been in existence?

    • How was the eagle's nest removed?

    • I am a leader of a local scout troop, can we come out and work with your staff to earn our badge?

    • I am an Eagle Scout who would like to do a project at the Wetlands.

    • I found a baby bird / injured raccoon / lost turtle / etc. Can I bring it to you?

    • I want to bring my class out for a field trip.

    • I want to help out, how do I volunteer?

    • Is the Bald Eagle nest real?

    • Is the eagle nest from Jackson Bottom?

    • My class raised tadpoles (or butterflies, etc) and now they’re ready to be released. Can we release them at Jackson Bottom?

    • What animals will I see in the Preserve?

    • What can I see and do at Jackson Bottom?

    • What rules apply to the bald eagle’s nest?

    • What was that weird animal I saw that looked like a beaver but had a rat tail?

    • Where is Jackson Bottom Wetland Preserve located? How do I get there? How much does it cost to visit?

    • Who owns the eagle nest?

    • Who was Jackson Bottom named after?

    • Why are there ducks nesting by my swimming pool? What should I do?

  • Muni Court

    • Can I come in and handle my citation prior to my scheduled arraignment time?

    • Can I enter a plea for someone else?

    • Can I make payments on a suspended case?

    • Can I pay another courts ticket at your court?

    • I was convicted on a City Ordinance offense, do I need to list this on a criminal history check?

    • The Officer said I could call in and my fine would be lowered, true?

    • Where do I mail my payment to?

  • Neighborhood Livability Concerns

    • Are chickens allowed in the City of Hillsboro?

    • As a resident or tenant am I required to have garbage service in the City of Hillsboro?

    • How bad must my neighbor’s tall grass and weeds get before it is in violation?

    • How many dogs or cats can I have in the City of Hillsboro?

    • Is there a Code that addresses barking dogs?

    • Where can I dispose of unused/unwanted prescription medication?

    • Who do I contact to report a barking nuisance in my neighborhood?

  • Non-Emergency Reporting

    • I want to apply for a Restraining Order - can I do this at the Hillsboro Police Department?

    • Someone stole my property and my insurance company is requesting a police report - do i need to have an officer take a report or can I just come into the Police department?

    • Who do I call to report a non-emergency crime or to speak with an officer?

  • Outdoors In Frequently Asked Questions

    • Are food and drinks allowed at Outdoors In?

    • Are restrooms available? And a changing table?

    • Can I leave my child at Outdoors In while I run out for a moment?

    • Does Outdoors In take toy donations?

  • Parking Tickets

    • Can I make a payment over the phone?

    • How do I appeal a parking ticket?

    • I received two (2) parking tickets on the same day, do I have to pay both?

  • Permits, Licenses & Passports

    • How do I apply for a liquor license for my business in Hillsboro?

    • How do I apply to hold an event in the Civic Center Plaza?

    • I want to have a block party in my neighborhood. Do I have to apply for a permit?

    • I want to hold an event in the right-of-way in Hillsboro. Do I need a permit?

    • Where can I apply to get my passport?

    • Where can I get a copy of my marriage license?

  • Public Records

    • How do I find someone buried in the Pioneer Cemetery?

    • How do I get a copy of a police report?

    • How do I get information about marriage certificates or vital records?

    • How do I request a background check for myself or another person?

    • I want to obtain a copy of a City record. What do I do?

  • Purchasing

    • How can I do business with the City?

    • How do I access the City’s public contracting rules?

  • Reserve a Event or Meeting Space

    • Does it cost to reserve a study or conference room?

    • How do I go about renting a room?

    • How often can I rent a room?

  • Reserve A Study Or Conference Room

    • Are there reservation limits?

    • Can I use a room without a library card?

    • Do I need a library card to reserve a study or conference room?

    • Do you have any bigger rooms?

    • Does it cost to reserve a study or conference room?

    • What if I need to cancel my reservation?

    • What is the difference between a study room and conference room?

  • Residential Services

  • Sanitary & Storm Fee

    • Is there a credit or waiver offered?

    • Is there a way to reduce the fee?

    • Is this fee going to increase every year?

    • What is a sanitary sewer?

    • What is a storm sewer?

    • What is an impervious surface?

    • What is the proposed sanitary and storm sewer fee increase?

    • When will the fee go into effect?

    • Where can I get more information?

    • Why is the sanitary and storm sewer local service fee necessary?

  • Slurry & Micro Seals

    • If the road is closed, what happens if there is an emergency?

    • Is this normal? It’s been several weeks since the slurry seal was completed and…

    • The slurry/micro is scheduled for my garbage day, should I put my garbage out?

    • What about mail service?

    • What is a slurry seal/micro-surfacing?

    • Where is my vehicle?

  • Social Services

    • Where can I go to get the services I need?

  • Street Maintenance

    • How do we choose which roads receive maintenance?

    • How is the street maintenance program funded?

    • How will I know when the work is to be completed?

    • What are the different maintenance treatments the City uses?

    • Who can I contact for additional information?

    • Why did you do maintenance on my neighbor’s street when mine is in worse shape?

    • Will I still be able to get to my home while they are doing maintenance?

  • Sustainability

    • Are the costs paid by a vendor (in a sort of gas station role) who pays a fee to the library?

    • Are the costs paid by the user or by tax dollars?

    • Are there "peak times" that they're being used?

    • Are there any safety/liability issues?

    • Does it work for non-car vehicles?

    • How much does a charging station cost?

    • How often are they being used?

    • Pros/cons with parking and “this is not my job” sort of things?

  • Traffic Laws & Vehicle/Bike Issues

    • Am I allowed to do vehicle repairs on my vehicle in the street or on my private property?

    • Can I block my own driveway?

    • Can I get more than one citation per day?

    • Can I park my recreational vehicle, trailer or boat on a city street?

    • How far away do I need to safely park from a fire hydrant?

    • How long can I park my car on the street?

    • In downtown Hillsboro, I often see signs that say “same block face”. What does this mean?

    • Is it illegal to park facing oncoming traffic?

    • My house is on a street with 2 hour parking zones - can I get a permit that exempts me from the 2 hour time limit?

    • Parking seems to be limited in downtown. Why is that and do you have suggestions to avoid it?

    • What are the child safety seat laws?

    • What are the laws regarding the use of helmets?

    • What is the difference between a regular handicap space and a van accessible space?

    • Where do I find information on bicycle laws?

    • Where do I find the Department of Motor Vehicles (DMV) laws?

    • Where do I go to pay my traffic citation?

    • Who do I call for current road conditions? When do I need to remove my studded tires?

    • Why is there so much 2-hour parking downtown?

  • Transportation Utility Fee

    • How can I lower my fee?

    • How was the number of trips for a single family home determined?

    • Now that Hillsboro customers pay the TUF, what is the gas tax used for?

    • Were citizens involved in developing the Transportation Utility Fee?

    • Why is a Transportation Utility Fee needed?

    • Why is street maintenance important?

  • Utility Billing

    • Is fluoride added to the water?

    • Do you know where your water meter is located?

    • Does the City offer Electronic Funds Transfer?

    • How do I read my water meter?

    • How often am I billed for utilities?

    • How to check for Leaks?

    • Sprinkler System Requirement (also referred to Cross Connection requirements)

    • Water Conservation Tips

    • What is an average two-month bill?

    • What payment methods are available?

    • What to do if you are experiencing water pressure problems

    • Where does your water come from?

  • Vehicle Towing

  • Victim Resources

    • If I have property that had been stolen and was recovered, who do I contact to obtain my property?

    • What if I have a question about the status of my case?

  • Volunteer

    • Are there any opportunities for my work/school/church group to volunteer at the Library?

    • Do I have to have a set schedule?

    • How can I volunteer?

    • How do I get started?

    • How old do I have to be to volunteer?

    • Is there a minimum time commitment for volunteering?

    • What if I only want to volunteer for a few weeks?

    • Where can I volunteer?

  • Winter Village

    • Can I bring in my own food/drinks/water?

    • Can I rent out the venue for a private party?

    • Do I have to fill out a waiver before I skate?

    • Do I have to pay if I’m not ice skating? Is re-entry allowed?

    • Do you offer skating lessons?

    • How big is the rink?

    • How long can I stay on the ice?

    • If my child only sits on a Bobby, does he or she still need an ice skating ticket?

    • Is it real ice? Is it cold?

    • Is there an opportunity for wheelchair skate?

    • What if I arrive with only 10 minutes left in a session?

    • What if it rains or snows? What about a weather closure?

    • What is a Bobby skating aid rental?

    • What is the capacity on the ice?

    • What is the entry cost and are there any discounts?

    • When are the busiest/less crowded times?

    • Where are the restrooms located at Winter Village?

    • Where is parking?

    • Where is the Winter Village at Jerry Willey Plaza located?

  • Your Community

    • How can I learn more about Hillsboro 2035?